I. Terms and conditions of use
I.I ACCEPTANCE OF CONDITIONS
The customer acknowledges having read, at the time of placing the order, the conditions set out on this screen and expressly declares accepting them without reservation. These Terms of Use govern the contractual relationship between HP Performances and its customer, both parties accepting them unreservedly.
I.II ORDER
A firm order without the possibility of cancellation is placed when you click next to the text ‘I have read the general terms and conditions of sale and I accept them unreservedly’ on the confirmation page. By placing an order, you are making us an offer to purchase the products you have selected on www.hp-performances.com. We reserve the right to accept or reject this offer at our discretion. HP Performances will confirm acceptance of the order and its progress to the customer at the e-mail address provided by the customer when registering. This confirmation is effective when the customer receives an e-mail from HP Performances indicating that the payment has been accepted. This e-mail thus forms a sales contract between you and HP Performances. HP Performances reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. In the event of an error in the recipient's contact details, HP Performances shall not be held responsible for the impossibility of delivering the product. In the event of a delivery problem from the manufacturer (availability), HP Performances will endeavour to find an alternative solution in agreement with the customer and to the customer's advantage.
By placing an order, you certify that you are 18 years of age or older.
I.III PRODUCTS
The photographs illustrating the products may be non-contractual. HP Performances may not be held liable for any errors that may appear in them. Technical information and links are provided for information purposes only. The technical specifications and/or content of the products delivered may differ from the data supplied by the manufacturer or displayed on its website. Depending on the settings, the display of colours may differ from one screen to another. We cannot guarantee that the colours in the illustrations correspond exactly to those of the actual products.
I.IV GUARANTEE
Given that all the products offered by HP Performances are of the ‘performance’ type and are subjected to much more extreme conditions than ‘standard’ parts in the automotive industry, HP Performances will not support any warranty, thus transferring the warranty to the manufacturer of the parts in question. Any product that has been opened, used or tampered with by a third party will not be supported by HP Performances. We recommend that you use an HP professional to adjust or assemble the parts in order to benefit from a professional guarantee in the event of a problem. A late complaint or following an unknown use will not be taken into consideration.
I.V DATA PROTECTION
HP Performances undertakes to comply with the provisions of the Federal Data Protection Act. All personal data provided by the customer will be treated confidentially and will not be passed on to third parties under any circumstances. Customers may modify their personal data at any time in the ‘my account’ area.
Translated with DeepL.com (free version)
II. Shipping, returns and cancellation
II.I Returns
We offer a 7 working day return and refund policy from the date of receipt of the return parcel in accordance with the e-commerce law. You will receive a full refund of the value of the parts of the order (delivery costs and Paypal fees, credit card not included).
1. The package must be returned in new condition, unopened and in its original packaging.
2. The customer is responsible for the delivery costs of returning the product / order.
3. The refund will be made upon receipt of the returned product.
The product will not be returned or refunded if it has been opened or used.
This applies to all orders with us except:
The supply of goods made to the consumer's specifications or clearly personalised - in accordance with the provisions of article L221-28 paragraph 3 of the French Consumer Code.
In accordance with the provisions of article L221-28 of the French Consumer Code, the right of withdrawal does not apply, for reasons of safety and traceability, to all items directly affecting the safety of passengers in a tourist or competition vehicle. For example, helmets, harnesses, bucket seats, fire extinguishers, products subject to an expiry or approval date, or lane wideners, etc. are affected by this measure.
Any product that is incomplete, damaged, showing signs of use or whose original packaging has been damaged will not be accepted for return or exchange.
Personalised products, made to your specifications, cannot be returned or exchanged.
- Products ordered in error, which you have changed your mind or which do not not meet your expectations. We will ask for supporting photos of the non-adaptation of the products. No costs will be taken into account in the reimbursement. Restocking fees may apply.
CERTAIN SPACIALLY ORDERED PARTS WILL NOT BE RETURNED , EXCHANGED OR REFUNDED.
- Products which are defective due to the manufacturing process are entitled to a refund under the manufacturer's warranty for a limited time specified in the manufacturer's terms and conditions (typically three months). If a product is found to have manufacturing defects, the buyer is responsible for returning the products to the address indicated by the supplier. We will then offer you a return including a maximum of 10 € shipping costs. All customers must use La Poste, a legal carrier or www.parcel2go.com (shipping site).
- Special orders: Affecting the order of a product on request or a non-stocked product. A partial refund may be made if one or more products from the same order are not affected by this rule.
- In due cases, we allow 20% of the invoice amount in re-storage costs if an amicable agreement is reached with the customer to accept the return. As the amount cannot be refunded, we will credit a credit to your account.
If the buyer cancel the order being prepared:
- Products in stock: **PayPal or Credit Card fees will not be refunded. Accounting fees will be deduce of a refund.
- Products made to order: If the products are already ordered from the supplier, the cancellation will depend on the conditions of the supplier concerned. Cancellation may no longer be possible (product on import). **PayPal or Credit Card fees will not be refunded. Accounting fees will be deduce of a refund.
This does not affect your statutory rights.
- Products damaged in transit to the customer CANNOT be refunded. If a product is damaged in transit, the customer or recipient must NOT accept it on delivery. The customer must refuse delivery by the courier and notify him, then contact us for more details. Please write to us at info@hp-performances.com if you wish to return your order.
Shipping your package
Packages (in stock) usually ship within 0-3 days after receipt of payment. They are shipped via DPD (Chronopost), DHL, UPS, Colissimo or TNT by FedEx. These deadlines apply for products from the EU. For the United States and Japan the times are variable and can vary from 6 to 9 weeks. To see the countries of our suppliers, go to the section about . The shipping costs include the costs of preparation and packaging as well as Shipping fees. Preparation costs are fixed, while transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. The box sizes are correct and your items are properly protected. We avoid the misuse of protection if it is not necessary.
Receipt of your package
Hammon Law, article L.221-15.
In accordance with the shipping policy, if a product shipped WITH signature has been notified "delivered" but the customer has not received anything, the law obliges the merchant to provide proof of the signature. In the event that the transport company provides proof of the signature, the customer must then contact the company in question.
IMPORTANT! Take the time to check the contents of the parcel and the condition of the goods delivered in the presence of the delivery person. If necessary, make precise and detailed reservations, mentioning the nature of the damage and/or missing items, on the transport document before signing it. Any claim made after the delivery note has been signed will be rejected by the carrier (art. L133-3 of the French Commercial Code). Signing a delivery note without any reservations on your part means that the product delivered is in conformity and cannot be contested at a later date.
This applies to all orders EXCEPT : The supply of goods made to the consumer's specifications or clearly personalised - article L221-28 paragraph 3 of the Consumer Code.
III. Secure Payment
Our secure payment with SSL
(Process for securing transactions carried out via the Internet)
Credit Card with Alma P1X
Availability: eligible countries
3x 4x payment with Alma
Alma allows you to pay for your order in 3 or 4 instalments for a minimum amount of 50 euros and a maximum amount of 5000 euros.
Pay by 10x with Alma
Pay in 10x with credit from Alma.
The credit is granted by Alma, a company with a capital of 316,226.83€, RCS Nanterre 839 100 757, ACPR approved under N°90789 - Contact: support@getalma.eu. HP-Performances is a credit indicator in accordance with the provisions of R.519-2, 1° of the French Monetary and Financial Code. HP-Performances distributes advertisements sent by Alma relating to the granting of credit by Alma.
Deferred payment in +30 days with Alma
Deferred payment for amounts between 500 and 2000 euros.
With Paypal
Availability: All countries
Payments with PayPal are subject to additional charges.
To avoid charges, you can make a friendly PayPal transfer of the order amount.
Bank transfer
Bank details given when the order is finalised.
Local payment methods
Bancontact: Belgium, EPS: Austria, Giropay: Germany, iDEAL: Netherlands, MyBank: Italy, Przelewy24: Poland, Sofort: Austria, Belgium, Germany, Italy, Netherlands, Spain